Property Damage Solutions
Effective Date: 01/01/2019
Last Updated: 01/01/2025
Introduction
Property Damage Solutions (“PDS,” “we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://propertydamage.law, use our services, or communicate with us.
Information We Collect
Personal Information
We may collect the following types of personal information:
● Contact Information: Name, address, phone number, email address
● Property Information: Property address, damage details, insurance information
● Claim Information: Insurance policy details, claim numbers, damage assessments
● Communication Records: Phone calls, emails, text messages, and other correspondence
● Financial Information: Insurance settlement details (when applicable)
● Website Usage Data: IP address, browser type, pages visited, time spent on site
How We Collect Information
We collect information through:
● Direct communication with you (phone, email, forms)
● Our website and online forms
● Text messaging and SMS communications
● In-person consultations and assessments
● Third parties (with your consent)
How We Use Your Information
We use your personal information for the following purposes:
● Service Delivery: Processing and managing your claims
● Communication: Contacting you about your claim, appointments, and updates
● Legal Representation: Representing your interests
● Documentation: Creating and maintaining claim files and records
● Quality Assurance: Improving our services and customer experience
● Compliance: Meeting legal and regulatory requirements
● Marketing: Sending you information about our services (with your consent)
Information Sharing and Disclosure
Who We Share Information With
We may share your personal information with:
● Insurance Companies: To process and negotiate your claims
● Professional Partners: Engineers, contractors, adjusters, and other industry professionals working onyour claim
● Legal Counsel: Attorneys and legal professionals as needed for your representation
● Service Providers: Third-party vendors who assist in providing our services
● Regulatory Authorities: When required by law or legal process
Important SMS/Text Messaging Disclosure
SMS consent is not shared with third parties. Your consent to receive text messages from us is kept confidential and is never sold, shared, or disclosed to third-party marketers or affiliates.
We Do NOT Share Information With:
● Marketing companies or advertisers
● Data brokers
● Social media platforms for advertising purposes
● Any third parties for their own marketing purposes
SMS/Text Messaging Terms
By providing your phone number and consenting to receive text messages:
● You agree to receive text messages from PDS regarding your claim and our services
● Message and data rates may apply
● You can opt-out at any time by texting STOP
● Your SMS consent is not shared with third parties
● We will only use your phone number for direct communication related to our services
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
● Secure data storage systems
● Access controls and authentication
● Regular security assessments
● Employee training on data protection
● Encryption of sensitive data
Your Privacy Rights
You have the right to:
● Access: Request copies of your personal information
● Correction: Request correction of inaccurate information
● Deletion: Request deletion of your personal information (subject to legal requirements)
● Opt-Out: Unsubscribe from marketing communications
● Portability: Request the transfer of your data in certain circumstances
To exercise these rights, contact us using the information below.
Data Retention
We retain your personal information only as long as necessary to:
● Provide our services to you
● Comply with legal obligations
● Resolve disputes
● Enforce our agreements
Typically, we retain claim files for 7 years after case closure, unless required by law to retain them longer.
Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under18, we will delete it promptly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Florida Privacy Rights
As a Florida-based business serving Florida residents, we comply with all applicable Florida privacy laws and regulations. Florida residents have specific rights regarding their personal information:
Florida Personal Information Protection Act
Under Florida Statutes Chapter 501, Part II, you have the right to:
● Notice of Data Breaches: We will notify you promptly if your personal information is compromised in a data breach
● Identity Theft Protection: We maintain safeguards to protect against identity theft and unauthorized use of your personal information
● Disposal of Records: We securely dispose of personal information in accordance with Florida law
Florida Telemarketing and SMS Rights
Under Florida Statutes Section 501.059 and related regulations:
● Do Not Call Registry: We respect Florida’s Do Not Call Registry
● Consent Requirements: We obtain proper consent before sending marketing communications
● Opt-Out Rights: You can opt out of marketing communications at any time
● SMS Protection: Your SMS consent is never shared with third parties or affiliates
Additional Florida Rights
● Access to Records: You may request copies of personal information we maintain about you
● Correction Rights: You can request the correction of inaccurate personal information
● Deletion Rights: You may request deletion of your personal information (subject to legal retention requirements)
● Non-Discrimination: We will not discriminate against you for exercising your privacy rights
Insurance Claim Privacy Rights
As a property damage claim service provider in Florida, we also comply with:
● Florida Insurance Code privacy requirements
● Attorney-Client Privilege protections where applicable
● Public Records Exemptions for sensitive claim information
To exercise any of these Florida privacy rights, please contact us using the information provided in this policy.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Property Damage Solutions
910 NE 73rd Street
Miami, FL 33138
Phone:
● Miami-Dade: 305-907-6185
● Broward: 954-903-9360
Email: claims@propertydamage.law
Compliance Statement
This Privacy Policy is designed to comply with applicable federal and state privacy laws, including carrier requirements for SMS marketing compliance. We are committed to maintaining the highest standards of privacy protection for our clients.
This Privacy Policy is effective as of the date listed above and applies to all information collected by Property Damage Solutions
